Covid 19 Update: Given the current global situation, we have paused the delivery of our LiveOnsite courses, but our LiveOnline and OnlineAnytime Packages remain unaffected. Browse over 50 online courses in our course catalogue, or get in touch to register your interest in future LiveOnsite courses when we are able to safely resume in person training.

IM - Instant Messaging

IM is a service which involves the exchange of typically short messages between point to point or point to multipoint parties. Predominantly developed and used across the Internet, IM services are now being adopted by telecommunications service providers as a means of enriching current service offerings. Generally, IM exchanges do not require a session to be established between sender and receiver.


  • Fully interactive 3GPP based network map
  • Narrated call flows
  • Detailed network procedures

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