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FAQs

Find answers to some of our customers' most frequently asked questions.

Will I receive a certificate when I complete a course?

Yes! You will receive a certificate for every course that you complete and these will be saved in the Mpirical learning portal under ‘My Certificates’. There are links to allow you to easily share your certificate to Twitter, Facebook and LinkedIn and it is also available to download and print.

In addition, all our courses provide CPD learning credits. These will also be shown on your certificate.

How can I view the live open course schedule?

We schedule our live courses monthly. They are available free for all Unlimited Access package customers. You can also purchase a seat on the course for £95. View the course schedule here.

Our live courses typically run once a month, but if you are unable to attend, simply enrol on the course and you can watch the recorded version at your leisure.

How do I purchase a course

All our on-demand courses can be purchased directly through our website. Simply navigate to the course page, click ‘Buy Now’ and proceed through to checkout. Once your order is complete, you can start studying straight away.

If you require a different method of payment, please get in touch and a member of our sales support team will be happy to help: enquiries@mpirical.com

Quotation & Purchase Order

For quotations, please contact our team, providing as much detail as possible i.e., company name and address, number of people the training is for and timeframe for delivery. We will then get back to you as soon as possible with a quotation.

Purchases can then be secured upon payment or official Purchase Order.

I need an invoice for my purchase

No problem! You'll receive an e-receipt from Mpirical and PayPal for every purchase made through the website. If you also require a VAT invoice, please contact us at enquiries@mpirical.com stating your order number, and a member of our team will be able to issue that for you.

Are there any discounts available?

We offer great discounts on our packages for volumes of 10+ licences. Please get in touch if you’d like a quotation for your team. You can also find a whole library of free-to-access training videos on our YouTube channel that include standalone free videos and extracts from existing courses.

We also offer student discounts of 50%, subject to validation checks. (Excludes commercial content and NetX licences.) Email us to learn more: enquiries@mpirical.com

Can I host Mpirical content on our company's learning management system?

Yes, we can implement access to our courses from your corporate Learning Management System. Speak to our team so we can discuss your specific requirements and propose the best solution.

What additional support is offered with Unlimited Access package purchases?

All our on-demand courses include built-in Ask the Trainer features. And, all students with Unlimited Access can sit in on our free monthly live training sessions.

 

Are the licences transferable?

In some cases, we can transfer a licence. We will work with your organisation to decide the best option. Please note, we are unable to allow any licence sharing.

What if I only want part of the package?

All of our courses can be purchased individually; however, we strongly advise you to consider purchasing a package or learning path, as these provide the most cost-effective options for those seeking multiple courses.

Do you offer 'hands-on' or practical training?

Yes, we offer hands-on training through NetXlabs, where you can initiate a live instance of a 5G network from a secure environment. Learn more.

Do you offer payment plans?

We offer PayPal Pay in 3 for website purchases only. You must have an active PayPal account to do this. Simply follow the instructions for purchase and select this option at checkout.

Have we answered your question?

If we still haven't answered your question in the FAQs feel free to contact us using the forms on our contact page.