Glossary

FAB – Fulfilment Assurance and Billing
# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

FAB – Fulfilment Assurance and Billing

Within the framework of eTOM (Enhanced Telecoms Operations Map) Level 1, FAB accounts for 3 of the main elements associated with the Operations processes relative to the overall business process framework. Fulfilment involves ensuring that customers are provided with their requested products in a timely and correct manner. Assurance involves ensuring that those products meet expectation and are performing appropriately. Billing involves ensuring that the customer is billed appropriately for use of the product.


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