FAB – Fulfilment Assurance and Billing
Within the framework of eTOM (Enhanced Telecoms Operations Map) Level 1, FAB accounts for 3 of the main elements associated with the Operations processes relative to the overall business process framework. Fulfilment involves ensuring that customers are provided with their requested products in a timely and correct manner. Assurance involves ensuring that those products meet expectation and are performing appropriately. Billing involves ensuring that the customer is billed appropriately for use of the product.
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