Glossary

IVR – Interactive Voice Recognition
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IVR – Interactive Voice Recognition

IVR, also termed Interactive Voice Response, is an automated system which allows key spoken words to be detected and interpreted in order to invoke a particular response. Typical examples of IVR are on automated telephony systems which detect simple statements and direct the calling party accordingly. More sophisticated systems allow the calling party to speak entire sentences, constantly monitoring for key phrases to facilitate correct interpretation.

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